Facebook is one of the most popular and robust social networks in the world, but even the most robust platforms can experience glitches and leave users unable to access their accounts. The reasons can be very varied: from Internet connection errors y incorrect credentials, to locks, problems with the app, general server outages or even hacking attempts. Throughout this comprehensive guide, we explain in detail all the possible causes of the problem, how to identify them, and absolutely all the solutions that you can try to regain access to your Facebook account, prevent it from happening again, and increase the security of your profile. If you're looking for the most comprehensive guide to troubleshooting Facebook login issues, here it is.
Most common causes of problems when logging into Facebook
- Internet connection problems: Temporary failures of the WiFi network or Mobile data can prevent Facebook from working properly, both in the app and in the browser. Always check your connection first before taking any advanced steps.
- Incorrect credentials: Place the wrong email, the phone number and password It's often more common than it seems. It can also happen if you've forgotten your login details or if they've changed without your permission.
- Account blocking or deactivation: Facebook may restrict access to your account for a variety of reasons, including impersonation, posts that violate our rules, use of fake names, inappropriate behavior, or security concerns.
- Facebook server outages worldwide: Although it is not common, it may happen that the problem is not with your device, but with the platform itself at a global or regional level.
- Hacking or account theftSomeone may have changed your account login information. There are clear signs to detect this and specific recovery protocols.
- Problems with the application or browser itselfCorrupt temporary files, pending updates, version incompatibility, VPN use, cache errors, or browser cookies can prevent you from accessing Facebook.
- Problems with two-step authentication (two-factor verification)If you have this security measure enabled, you may experience difficulties if you don't receive the code or have issues with the authentication app.
Getting Started: Diagnosing Your Facebook Login Problem
Before making any major changes or asking Facebook for help, please do this: basic checklist:
- Check the internet connection: Open other websites or apps. Try switching between Wi-Fi and mobile data. Restart your router if necessary.
- Check if the problem is global: Visit services like DownDetector, check social media (like X or Instagram) to see if other users are reporting Facebook outages. If so, just wait.
- Check if it's an app or browser issue: Try accessing from another device, browser, or from the official app if you normally use a web browser.
- Test your credentials: Make sure you enter your email, phone number, and password correctly. Remember that the phone number must include the country code (without any additional zeros or plus signs if the system already asks for them).
- Disable VPN if you have it active: Some VPN services may cause conflicts with Facebook.
- Try restarting your device: Sometimes a restart fixes app or system crashes.
Solutions to common errors when logging into Facebook
We analyze each possible cause and tell you how to solve it step by step.
1. Internet connection problems
- If you use Wi-Fi: Check that the signal is stable, restart your router for 30 seconds, and reconnect. Move other electronic devices that may cause interference away. You can also consult our guide on How to fix corrupted cache issues on Android if you suspect it may affect the app.
- If you use mobile dataMake sure you have coverage, enough credit or megabytes, and that airplane mode is not active. If you have slow data, try moving to an area with a better signal.
- Switch between Wi-Fi and dataIf you're having trouble with one connection, try the other. A simple change can make all the difference.
2. Error entering credentials
- Check each piece of information: Please verify your email address (no spaces or extra characters), phone number (correct country code), and password (uppercase/lowercase, special characters, etc.).
- Use the password managerIf you use Google, check your stored passwords in chrome://settings/passwords or in your password manager app.
- recover passwordClick "Forgot your password?" and follow the steps to receive a code by email or SMS.
3. Facebook blocked, account disabled or restricted
- Blocking reasons: Facebook may restrict your account for unauthorized posts, use of false information, impersonation, spam, harassment, repeated reporting, or for security reasons.
- SymptomWhen you try to log in, you see a message indicating that your account is blocked, restricted, or disabled. In some cases, the restriction is temporary.
- What can you do?:
- If you think it's a mistake, use the official appeal form (Facebook usually emails you a link and displays on-screen instructions). You can also check the how to report a problem to Facebook to report specific difficulties.
- You may be required to submit documents to prove your identity: name, ID or passport photo, etc.
- If you do not receive a response or need additional help, please access the Facebook Help Center.
4. Facebook down or experiencing global problems
Sometimes, the cause isn't your fault. If Facebook is down regionally or globally, neither restoring your devices nor changing browsers will fix it.
- Check the service status on official and third-party sites such as downdetector.
- Search for related hashtags (#facebookdown) on X and other networks. You can also visit our guide on problems on WhatsApp if you are interested in checking for crashes on other platforms.
- If the outage is widespread, the only thing you can do is wait until Facebook fixes it.
- Occasionally, other apps like Instagram or WhatsApp may be affected because they are all Meta apps.
5. Security issues: account stolen or hacked
If you suspect someone has stolen or hacked your account, there are clear signs:
- They've changed their email, password, username, or birthday.
- There are posts, messages, or friend requests that you didn't make.
- You receive notifications about logins in unknown locations.
Steps to recover your account after a theft or hack:
- Accede to the official page for compromised Facebook accounts.
- Follow the identity verification process and reset your password.
- Change your primary email address if possible and review connected devices under “Security & Login.”
- Sign out of all suspicious devices and enable two-factor authentication.
- Review your account activity to locate actions taken by the attacker.
6. Problems with the Facebook mobile app
- Clear the app cache (Android only):
- Open Settings > Apps > Facebook.
- Tap “Storage” or “Clear data” > “Clear cache.”
- Please restart the app and try to log in again.
- Update the app: Check that you have the latest version from Google Play or the App Store.
- Uninstall and reinstall Facebook if the problem persists.
- Restart the phone: A restart fixes most app crashes.
- Update the operating system: On older versions of Android or iOS, the latest versions of Facebook may fail.
7. Browser problems
- Clear browser cache and cookies:
- In Chrome: Menu (three dots) > “More tools” > “Clear browsing data”.
- Select “Cookies and other data” + “Cached images and files.”
- Click “Clear data.”
- Try another alternative browser (Edge, Opera, Firefox, Safari…)
- Disable extensions or plugins that may interfere with Facebook.
8. Problems with two-step authentication
- If you have two-step authentication enabled and can't log in:
- Make sure you have access to the verification phone number or email.
- Check your authentication app (such as Google Authenticator or Duo Mobile). If it doesn't work, try recovering your passwords. recovery codes from other devices where you are logged in.
- If you don't receive the SMS, wait a few minutes and request the code again (services sometimes get overloaded).
- Use a device or browser where you've recently logged in; Facebook often allows you to approve access from there.
- Ultimately, contact Facebook support directly.
9. Mobile-specific issues
- On Android phones, in addition to clearing the cache, you can try:
- Force close the app.
- Clear app data (IMPORTANT: this will log you out, have your credentials handy).
- Uninstall and reinstall.
- An iPhone:
- Close the app completely and reopen it.
- Update iOS and the Facebook app.
- Delete and reinstall the app if nothing works.
Recover your Facebook account: Step-by-step guide
If you can't log in because you've forgotten your password, email address, phone number, or your information has changed, follow this procedure:
- On the Facebook home screen, tap “Forgot your password?”
- Enter the email address, phone number, or username associated with your account.
- Facebook will display the available options: receive a code by email, text message, or log in with Google (if you have that option enabled). You can also check to report specific issues.
- Enter the code you received and choose a new password. The system will ask you if you want to log out on all devices. It's recommended to accept if you suspect your account has been compromised.
- If you do not have access to any of the recovery options, use the trusted contacts option (only if you set it up previously). They'll receive a special code that they'll need to send you so you can recover your account.
- As a last resort, you can contact him or seek help through a friend or family member's profile:
- Access the profile from your computer, click the three dots under the photo, select “Seek help or report profile” → “Other reason” → “Recover this account.”
Recommendations for account recovery:
- Do this from a device and network that you've previously used to log into Facebook (this increases your chances of success).
- If you don't have access to your email, try recovering it from the provider's service before continuing with Facebook.
- Please have identification documents ready if Facebook requests them during the recovery process.
What to do if Facebook doesn't send you the verification code?
- Please wait a few minutes, SMS and email services may be overloaded. You can also consult our guide on How to detect if a Facebook email is a scam.
- Request the code again, but do not exceed the number of attempts to avoid blocking the option.
- Please check that the number/email you entered is correct and that you have access.
- If you have access on another device, check there to see if the code arrived first.
- Contact your phone provider if your SMS never arrives.
Strengthen the security of your Facebook account
To avoid future access problems, implement these measures:
- Turn on two-step authentication: Add an additional method (SMS, authenticator app, or physical security key) to verify your identity when you log in. You can also learn how to enable authentication in .
- Change the password periodically and make it secure: Minimum 8 characters, mix letters, numbers and symbols.
- Periodically check connected devices from “Security & login” and log out of devices you don’t recognize.
- Add trusted contacts in your Facebook settings to make it easier to recover your account in case of a block or hack.
- Set up login alerts: You will be notified if someone accesses from an unusual location or device.
Additional account recovery and prevention options
- Alternative email or phone number: Always connect additional recovery methods to your profile to increase your options if you lose access to the main one.
- Recovery from friend/family profile: If you can't access it by any means, it is possible to start the process from the profile of an acquaintance.
- Facebook supportIf you still can't log in after trying all the options, use the and the specific forms for blocked or disabled accounts.
- Set up a legacy contactFacebook allows you to designate a trusted person to manage your account in the event of your death, by creating a memorial account or deleting your profile.
Frequently asked questions about Facebook login issues
- What do I do if Facebook isn't working on any device?
Check if the service is down globally. If so, just wait. If not, try the connection, browsing, and access solutions detailed in this guide. - Can I recover my account if I don't have access to email or my phone?
Only if you've set up trusted contacts or can prove your identity to Facebook with official documents. Otherwise, recovery can be very difficult. - What if I've been hacked and everything has changed?
Act as quickly as possible, ask for help from trusted contacts, and have your ID ready. - Why is Facebook asking me for a photo of my face or ID?
It's part of Facebook's security system to verify your identity when recovering accounts or after being blocked due to suspected unusual activity. - How do I prevent it from happening again?
Use strong passwords, set up two-factor authentication, review your connected devices, and keep your account recovery information up to date.
There are many reasons why you might not be able to log into your Facebook account, but almost all of them can be resolved by following the correct procedure. From verifying your connection and credentials, to diagnosing potential lockouts, to advanced recovery options, Facebook provides tools to regain access or protect your account from attacks. Staying calm, following the steps indicated, and strengthening your profile security will allow you to enjoy the social network with complete peace of mind. Share this guide with your friends and family so they also know what to do if you experience any Facebook login issues.
