Wallapop isn't working and you don't know how to fix it? You've found the most comprehensive, practical, and up-to-date guide for resolving any Wallapop error, crash, or failure, whether in the app or on the web version. We'll analyze the most common issues, from technical difficulties or account bans to errors in chats, notifications, shipping, payments, and much more. Take advantage of all available resources, learn how to contact support, learn how to protect yourself against scams, claim your rights when buying and selling, and ensure you enjoy a smooth Wallapop experience.
Why might Wallapop stop working? Causes, types of errors, and general overview
The popularity of Wallapop as a second-hand buying and selling platform is accompanied by technical errors, crashes and limitationsThe causes can be internal (servers, maintenance, updates, software failures) or external (internet connection problems, outdated versions, regulatory blockages, device issues, etc.). Identifying the origin is the first step to apply the appropriate solution.
- Access and login errors: Wrong passwords, blocked or banned accounts, problems with third-party platforms (Google, Facebook), lack of verification.
- Problems with the app: Errors when loading products, uploading images, sending messages, receiving notifications, or making payments.
- General failure: Server outages, interrupted or slowed services on both the app and the web.
- Bans and restrictions: Blocks for rule violations, suspicious activity, unauthorized sales, abuse, or platform errors.
Knowing how to distinguish and locate the cause - local, general, account or platform - will allow you react quickly and effectively.
How to check if the Wallapop outage is widespread or just affecting you
- Visit fall monitoring services , the DownDetector, where users report incidents in real time. If you see a lot of recent complaints, Wallapop is probably experiencing general issues.
- Check out social media (X/Twitter, Facebook, forums): When the platform is down, hundreds of users often comment on the situation.
- Try accessing from different devices and connections (mobile, web, WiFi, data). If you can't access or use Wallapop on any of them, it's most likely a global issue.
- Check if the app has received recent updates that may be causing temporary incompatibilities.
If you're the only one experiencing the problems, continue with the specific solutions sections below.
Solutions to the most common Wallapop technical errors
Almost all users experience at some point Technical errors in the Wallapop app or websiteThe most common errors and recommended solutions are:
- Always update Wallapop: Go to the Google Play Store (or App Store) and check if you have any pending updates. Issues are usually fixed with each new version.
- Cleaning cache and data: From your phone Settings > Applications > Wallapop > Storage, first choose Clear cache and then, if it persists, Delete dataNote: This last option will log you out, and you'll have to enter your credentials again.
- Reinstall the app: If it still doesn't work after clearing the cache and data, uninstall and reinstall Wallapop from the app store.
- Reboot the device: Classic solution for stuck processes or temporary mobile errors.
- Check the Internet connection: Switch between Wi-Fi and mobile data, and run a speed test. Loading issues are often due to poor connectivity.
If none of these steps resolve the error, continue reading each section based on the specific problem you are experiencing.
Solutions to errors when logging into Wallapop: blocked accounts, bans, and access issues
One of the most common reasons why You can't access Wallapop This could be due to an error entering credentials, using third-party logins (Google, Facebook), blocked accounts, or connection issues. Follow these steps:
- Check that your email and password are correct. A mistake when typing them or trying to use a different account than usual is common, especially if you've recently changed your phone or app.
- If you use Google or Facebook to log inAlso try the email and password shortcut. Sometimes third-party services can fail to sync.
- Check your email: If you received an account verification email, you won't be able to log in until you click the link and complete the verification process. Check your inbox and spam folder.
- Reset password: If you've forgotten your password, use the "Forgot your password?" option directly on the Wallapop homepage to recover access.
- Connection issues: If everything seems correct but you're still unable to log in, try another network or device. Wallapop's servers may be overloaded or temporarily down.
If the problem persists even from the web version of Wallapop (https://es.wallapop.com/), your account may have been suspended, blocked or under review.
Bans, blocks, and restrictions: causes and how to act
Wallapop suspends, blocks, or limits accounts for multiple reasons, all related to non-compliance with community standards or security issues. Common reasons:
- Sale of prohibited products according to Wallapop policies (illegal, dangerous or restricted items)
- Attempted fraud or deception: Manipulation of descriptions, images or prices, sale of counterfeit products
- Transaction failure: Failure to deliver the product after receiving payment, false reports, scams
- Abusive behavior: Threats, insults, harassment, discrimination or spam
- Suspicious use of multiple accounts to evade limits or engage in fraudulent practices
- Review manipulation or ratings
- Suspicious activity detected by security systems (strange access, bots, irregular movements)
If you think your account has been blocked by mistake, please contact support directly explaining your case and providing as much information as possible. The review process can take time, but it's often resolved if it's a mistake.
- Send an email to support.envio@wallapop.com I support.es@wallapop.com, detailing the issue, your username, and any relevant testing.
- Use the Help Center from the app or the web version to open a query.
- If you prefer, please visit our official social media channels (see support section below).
Important: If your account was blocked for legal reasons or after several complaints, Wallapop may not reverse the decision, but they will inform you of the exact reasons.
Errors and problems in the Wallapop chat: solutions
Chat is the main way of contact between users. If You can't send messages, you don't receive them, or you get errors like "Conversation Load", perform the following steps:
- Make sure the Internet connection is stable: Try switching between Wi-Fi and data. Run a speed test if you suspect slowness or dropouts.
- Update the app to the latest available version.
- Clear app cache and data: Excessive stored information can cause errors in the messaging system.
- Reinstall the application if the error persists.
- Try accessing Wallapop from your web browser and test messaging from there.
- If it only happens with a specific user, It is possible that they have blocked you or that you have blocked the user without realizing it.
If all these steps fail, contact Wallapop technical support. Sometimes, chat issues are due to service outages or automatic blocking for security reasons (reports, suspicious words, etc.).
I'm not receiving Wallapop notifications: causes and how to fix them
Notifications let you know if you have new messages, offers or movements related to your products. If notifications are not arriving:
- Verify that the app has notification permission In your phone's Settings > Apps > Wallapop > Notifications. Activate all relevant notifications.
- Check that the app is not disabled or restricted in the background (Settings > Apps > Wallapop > Battery > Allow background activity).
- Check the option Optimize battery usage and add Wallapop to the list of non-optimized or unprotected apps if necessary.
- On recent Android systems, If you don't use the app for a long time, Android may disable it. Re-enable it from Settings.
It is also recommended to restart the device after making these changes.
Error uploading products, images, or editing your listings
If you see messages like “An error occurred while uploading the product” or you can't load images in your ads:
- Wallapop's servers may be overloaded. Please wait a few minutes and try again, especially during peak hours or after updates.
- Verify that all fields in the form are correctly filled out. An incomplete detail can stop the process.
- Restart the app and your phone.
- Clear cache and data, or reinstall the app if the problem persists.
- If no images upload, try changing your connection (WiFi/data) or reducing the size/resolution of the photos.
- Check permissions: The app must have access to the photos/files on the phone.
In isolated cases, this can also be due to temporary blocks due to suspected prohibited content or rule violations (e.g., including personal information in the description, external links, etc.). If this happens repeatedly, even with different products, Contact support and attach screenshots of the error..
Troubleshooting errors when processing requests, cards, or the wall
- Error processing your request: Typically caused by excessive cache, user lockouts, or bans. Clear the cache, restart, and if it only appears with one user, you've probably been blocked.
- Error while adding your credit card: This could be due to connection issues, a bank block, incorrect details, or temporary issues with the payment servers. Please check your details, wait a few minutes, or contact your bank and support.
- Server or wall error: This is usually related to general Wallapop outages. You may also see an error when downloading the ad wall. Check DownDetector or social media to see if other users are affected.
If the error persists and support is unresponsive, consider uninstalling and reinstalling the app, updating your phone, and/or trying from the desktop website.
Common problems in the buying, selling, and shipping process on Wallapop
During purchases, sales, and especially when using Wallapop's shipping service, a multitude of issues can arise:
- The buyer has not collected the shipment: If the package isn't picked up within the established timeframe (15 days at Correos, 10 days at SEUR), it will be returned to the sender. You can relist it or try the transaction again.
- The order has been damaged in transit: The buyer must notify support and provide photographs of the product, packaging, and the box with the tracking code, all within 48 hours of receipt.
- Incorrect address or missing data: If the shipment cannot be delivered due to an error in the data, Wallapop and the shipping company will notify both parties, and the product will usually be returned to the origin if it cannot be corrected.
- I want to return the order: If what you received doesn't match the description, Wallapop offers a dispute system. The deadline to request a refund is 48 hours from receipt.
- Refund not received: Refunds take between 2 and 10 business days, depending on the payment method (wallet: immediate, PayPal: 2-3 days, card or Apple Pay: up to 10).
Whenever possible, use the payment and shipping systems integrated into the platform, avoid external payments (Bizum, PayPal friends, transfers), and keep all evidence (conversations, photos, receipts) in case of any incident to file a dispute or claim.
Detecting and avoiding scams on Wallapop: practical security tips
The rise of secondhand buying and selling platforms has brought with it an increase in scam attempts. Here are some key tips to protect yourself:
- Avoid new, unvalidated profiles with no ratings. Be wary if they have no transaction history.
- Do not share personal information Don't talk outside the Wallapop chat or accept deals via WhatsApp, email, or SMS. Always use the app's built-in chat.
- Do not make payments by external methods (PayPal friends, Bizum requesting money, transfers). If the seller insists on not using the Wallapop system, be suspicious.
- Be wary of offers that are "too good," excessively low prices, or buyers offering more money than you're asking for.
- Review the ad and ask for current photos of the product and authenticity tests, especially if it is a high-value item.
- Report any suspicion of fraud using the chat report function (three dots icon).
Remember: When you close a deal outside the platform, you lose protection and the ability to open disputes or claims.
How to claim and manage disputes on Wallapop
If you believe you have been scammed or there has been a problem with the product received or sold, Wallapop provides a dispute system:
- Open the dispute within the first 48 hours with as much evidence as possible: photos, chat screenshots, description of the error or damage.
- Wallapop usually mediates between the parties and will try to reach an agreement. If this isn't possible, the platform will make the decision based on the evidence provided.
- If your return is accepted, you'll need to return the product by post with the code provided and package it properly.
It's essential not to accept deals or agreements outside the platform or return products without following the protocol, as this can leave you unprotected against any claims.
The rating system and the importance of reputation on Wallapop
Trust between buyers and sellers on Wallapop is based on reviews, although they don't always guarantee a risk-free experience. Recommendations:
- Always check the user's reputation, but don't rely solely on their ratings.
- Make sure the reviews aren't fake or the result of stolen or impersonated accounts.
- If in doubt, ask for additional information and be suspicious if you find inconsistencies or the user's behavior is suspicious.
Common usage issues on Wallapop: images, chats, crashes, and specific solutions
- You can't see or add images: Check the app's permissions to access your images, check file names (avoid strange characters), clear the cache, and reinstall if necessary.
- You cannot send messages: This could be due to temporary errors, user freezes, complaints, or chat system outages. Use the web version as a temporary alternative.
- Account blocked unjustifiably: Contact support immediately, providing all your evidence. Please note that using moderation bots can lead to false positives.
- Always stay in touch within the app: It is the best guarantee of protection against fraud and legal problems.
Wallapop Customer Service: How to Contact and Official Channels
To resolve any incident, doubt or manage disputes, Wallapop offers different ways of contact:
- Help Center: Access it from the app or the web, where you'll find guides, troubleshooting tips, and a FAQ search engine.
- Contact form: Available in the help section, it allows you to submit inquiries about purchases, sales, shipping, payments, accounts, security, and more. Attach proof or screenshots if necessary.
- E-mail: support.envio@wallapop.com and support.es@wallapop.com
- Social networks: Instagram, Facebook, X/Twitter (verify that they are official accounts before sending messages or commenting on incidents).
- Twitter/X: https://twitter.com/wallapop
- Facebook: https://www.facebook.com/wallapop.es
- Instagram: https://www.instagram.com/wallapop/
There is no official customer service phone number.If you find numbers online, ignore them to avoid scams.
In serious cases, such as claims with legal or judicial value, you can send a certified letter to Wallapop's physical headquarters at Avenida Meridiana, 89, P. 6 – 08026 Barcelona, Spain.
Being able to buy and sell safely and efficiently on Wallapop depends as much on the technical health of the platform as on your knowledge of security solutions and protocols. With this guide, you'll be able to anticipate most problems, resolve common blockages, and defend your rights in the event of any errors, incidents, or attempted fraud. Remember to always keep your data protected, never leave the app's secure environment, and, if you have any questions, contact the official support channels for personalized assistance.