Have you lost your Clash of Clans village or account and need to get it back? This complete guide explains everything you need to know to restore your progress, resources, and village Whether it was an accident when changing devices, a mistake, or because you forgot your login details. Here you will find the essential requirements, detailed steps that you should follow and all current solutions.
Clash of Clans is one of the most popular strategy and management games for mobile, where each player spends thousands of hours improving their village, troops, and resources. Therefore, Losing progress can be very frustrating. Read on to find out how you can get your account back, from the simplest to the most advanced recovery options. without losing any functionality from your village
Essential requirements to recover your Clash of Clans account
Before you recover your account, you need meet a series of minimum requirements which are essential for the process to be successful. These requirements help Supercell to verify account ownership and ensure the safety of all players.
- Account linked to Google Play (Android) or Game Center (iOS): This is the easiest and safest way to preserve and restore your village. If you don't have it linked, it's highly recommended to do so as soon as you regain access.
- Player code: It's a unique eight-digit identifier, composed of letters and numbers, which you'll find in the game's settings, in the information section. Write it down and keep it somewhere safe, as it speeds up recovery.
- Access to the associated email or phone: This will be necessary to verify your identity or to contact Supercell support if you choose to contact them.
- Information about your village: In advanced recovery processes, Supercell may ask you for the exact village name, clan name, town hall level, experience (XP) level, and an explanation of how you lost access.
Having this data will facilitate the process and increase the chances of success.
Step by step to recover your Clash of Clans account
Depending on the system you have linked (Google Play, Game Center, or neither), the method varies. Below, we explain all the options and procedures, including alternatives if you don't remember your password or if you have lost access to the linked email.
Recover your account with Google Play or Game Center linked
- Open Clash of Clans on your current device (either new or where you lost the village).
- Login to in-game settings and select the option to pair device.
- Choose whether it is a “new device” or “old device”.
- Sign in with your Google Play account (Android) or Game Center (iOS) that you had associated. Follow the on-screen instructions.
- The game will display the details of your linked village (name, level, clan). Accept to load it and resume playing from where you left off.
Forgot your Google account password?
Not all is lost if you've forgotten your Google Mail password. You can reset your password following these steps:
- Go to the login page of Google.
- Enter the linked email address and click Next.
- press "Have you forgotten your password?" and follow the recovery methods (they may send you a code to your mobile phone or another alternative email).
- Once the key is reset, you can log in to Google Play and follow the process above to recover your Clash of Clans account.
Recover your account if you didn't link it to Google Play or Game Center
If you have never linked your village to a Google Play or Game Center account, but you have the player code or exact village data, you can still get it back. It is essential that you provide accurate and verifiable information to prove your ownership.
- Open Clash of Clans and access the game settings.
- Choose “Help and assistance”, accessing the support center.
- Click on “Contact” or “Write a message” explaining that you need to recover your lost account.
- Provides the player code and all relevant information: village name, clan name, town hall level, experience level, and a description of how you lost access.
- Send the message and wait for Supercell's response. They will analyze your data and guide you through the next steps.
If the data matches and they verify that you are the owner, you will receive a access code to load your village onto the desired device.
Don't have access to email or phone?
If you have lost access to both your email and linked phone, the most viable option is to contact directly with Supercell support from the in-game help section and provide as much detail as possible about the account. Include approximate creation dates, purchase history (if any), devices used to play, and any other relevant information.
The goal is for Supercell to be able to compare your information with its records and offer you a solution as personalized and secure as possible.
Special case: migrating account between iOS and Android
It is common for users to want transfer your account between Android and iOS devices. For it:
- Make sure your village is linked to Google Play (Android) or Game Center (iOS).
- From the settings, select the “Link a device” option. The game will provide you with a temporary code to link both devices.
- Follow the instructions to enter the code on the target device and transfer your village.
- Remember that you can only link one village to a single Game Center or Google Play account, and the process cannot be repeated continuously.
What to do if you can't recover your account?
Despite all the official methods, there may be situations where you can't easily recover your account. Here's how to recover your account: useful alternatives and resources:
- Official Clash of Clans website: In Official website From Supercell you have access to tutorials, FAQs and technical support.
- Official forum and communities: Participate in forums and gaming communities for share similar experiences and receive specific advice from those who have been through the same thing.
- Official YouTube Channel: In official channel In Clash of Clans you will find explanatory videos and visual guides.
- Supercell Official Blog: El blog publishes updated news, safety tips, and recovery processes.
If your case is exceptionally complex, insists on support providing screenshots, proof of purchase, and any information that supports your ownership of the village.
Frequently Asked Questions About Account Recovery in Clash of Clans
- How long does it take for Supercell to respond?
- Supercell support usually responds within a range of 24 to 72 hours, although this may vary. If the information provided is insufficient or there are questions about the property, you may be asked for additional information.
- What happens if someone else claims my village?
- Supercell prioritizes security and authenticity. If someone else is trying to access your village, support verifies each piece of information thoroughly before transferring an account.
- Do I lose my progress if I recover the account on another device?
- No, as long as you use the official linkYou will only lose progress on the temporary village generated on that device if you agree to load the old one, as each device can only have one active village.
- Can I recover a very old account?
- Yes, as long as you can prove ownership and Supercell keeps records of it.
Tips to protect your account and avoid future losses
- Always associate your account with Google Play or Game Center after recovering it or creating a new village.
- Save player code and key data (village name, level, clan, XP level, approximate creation date, etc.) in a safe place.
- Do not share your login details with third parties, to prevent theft or identity theft.
- Keep your email and phone number linked updated and in your power.
- Take periodic snapshots of your village's status, purchases made, or key details that can help you in case of property loss or dispute.
Recovering your Clash of Clans account is absolutely possible as long as you meet the basic requirements and follow the appropriate procedure for your case. Security and linking your village to an official account are your best allies to avoid future losses. Remember to take advantage of Supercell and community resources if any complications arise, and don't hesitate to contact official support whenever you need to. This way, you can enjoy your progress and the excitement of battles again in your favorite village, with the peace of mind of knowing that your efforts will not be wasted.
