Instagram It has established itself as one of the most influential and widely used social media platforms worldwide. Thanks to its visual focus and constant updates, millions of people use it daily to share moments, connect with friends, promote personal or professional brands, and discover new content. However, it is not immune to technical issues, application errors, account failures, or temporary restrictions that disrupt its normal operation.
If you are one of the users who has ever experienced that Instagram isn't working as it should Whether you're experiencing issues like "can't see stories," "can't load photos or videos," "failed notifications," or simply "the app won't open," it's essential to understand both the possible causes and comprehensive solutions for each scenario. Below, you'll discover the most comprehensive and up-to-date guide to identifying, diagnosing, and resolving any issue related to using Instagram, with up-to-date information, practical recommendations, and technical details that will help you whether the error is global or affects only your account or device.
Why might Instagram stop working?
Instagram malfunctions can have a wide variety of causes. These range from global server outages, pending updates, internet connection or device storage issues, to incorrect settings, freezes, account restrictions, and errors within the app itself.
Before delving into each possible cause, it is important to differentiate between:
- General failure: When it affects a large number of users simultaneously and the service is down.
- Local fault: When the problem is only experienced by you, due to causes related to your connection, device, or account.
Understanding this difference will help you better focus the diagnostic process and apply appropriate solutions.
Checking if Instagram is down
When you notice that Instagram is giving you problems, the first thing is to rule out whether it is a global drop or an isolated incident. There are several tools and methods to quickly check this:
- Twitter (X): The social network is the hub for reporting service outages. Search terms like "Instagram down," "Instagram down," or "Instagram not working" and check out trends or complaints from other users.
- Downdetector: Pages like Downdetector They offer real-time information on application crashes. You can view hourly crash charts and maps of geographic impact.
- Outage.Report: It allows you to check the status of Instagram and view a history of outages, as well as report your own issues.
- Check other social networks or ask friends: If the failure is global, news and comments will spread quickly.
- Check out the official Instagram channels: Instagram often reports serious errors on its official Facebook or Twitter accounts.
If all signs point to a general outage, all you have to do is be patient: these types of issues are usually resolved within minutes or hours and don't require any user intervention.
Troubleshooting a Local Issue: Why Is Instagram Not Working?
If only you're experiencing issues and everyone else is using Instagram without problems, the root cause may be your device, the app, the connection, your account, or permissions. Below, we'll analyze each issue and their solutions.
1. Check your Internet connection
One of the most common causes of problems is a unstable or absent internet connection. To check:
- Try accessing other websites or applications that require a connection.
- Switch from WiFi to mobile data (or vice versa) and try again.
- Restart your router and wait a few minutes before connecting again.
- Verify that the airplane mode is not accidentally activated.
- Check that your data plan hasn't been used up, which can limit mobile internet access.
If after these checks the rest of the services work but Instagram continues to crash, the cause is likely in the app or the device.
2. Update Instagram and your operating system
Use a old version of the app or the mobile operating system may cause compatibility errors or prevent access to recent features. You can check if an update is available at the article about update problems on Instagram For more details and to resolve this issue, go to the Google Play Store (Android) or App Store (iOS) and search for "Instagram."
- Check if an update is available and, if so, install it.
- Please also update your phone's operating system (Settings > System > Updates).
- Turn on automatic updates to avoid future problems.
Remember that on iOS systems, to clear cache or troubleshoot problems, it is essential uninstall and reinstall the app, since there is no manual option to clear cache like in Android.
3. Clear cache and storage
Cache memory It stores temporary data that helps speed up app loading. However, if these files become corrupted or overcrowded, they can cause crashes, slowness, and failure to load images, stories, or videos.
- On Android: Settings > Apps > Instagram > Storage > Clear cache.
- On iOS: Uninstall the app and reinstall it from the App Store.
If the problem persists, consider selecting “Clear storage” (Android), which will delete user data (you’ll need to log in again).
4. Restart the device
Un phone reboot Fixes most specific errors. This closes background processes that may be interfering, frees up memory resources, and stabilizes the system. Press and hold the power button and select restart.
5. Reinstall Instagram
Sometimes problems persist after clearing the cache or restarting. In this case:
- Uninstall the app completely.
- Restart the device.
- Download Instagram again from the app store.
- Please log in and check if the issue has been resolved.
6. Check the app permissions
Instagram requires Permissions to access camera, microphone, storage, and locationIf denied, features such as story recording, image uploads, calls, etc. may fail. For more details on permissions, visit What permissions are needed for Instagram.
- On Android: Settings > Apps > Instagram > Permissions.
- On iOS: Settings > Swipe to Instagram > Enable the necessary permissions.
Review and grant all suggested permissions for the app to function properly.
7. Free up storage space
If your mobile has little free spaceInstagram may crash, fail to load content, or be extremely slow. Delete unnecessary files, old photos, large videos, or unused apps. Use system cleaning tools or consider using cloud storage or additional SD cards.
8. Try another device or account
To rule out an error with your phone or profile, try accessing Instagram:
- From another mobile phone, tablet or computer (by browsing to instagram.com).
- From a different account.
9. Check if you have any account restrictions or blocks
Instagram can Restrict accounts for suspicious activity, community standards violations, or excessive engagement (follows, likes, comments, etc.) in a short period of timeThis may result in you being unable to like, follow people, upload stories, or view posts. For more details, see Comment errors and account restrictions.
- Go to Settings > Account > Account Status to check if there are any active warnings or restrictions.
- If you receive messages like "Please wait a few minutes before trying again" or "Sorry, there was a problem with your request," it may be a temporary lock.
- In these cases, it is advisable to wait patiently and not try to bypass the restriction, as this could worsen the situation.
10. Reset network settings
Sometimes, after network changes, SIM changes, or after using a VPN, conflicts can arise that prevent Instagram from functioning properly. To resolve this:
- Go to Settings > System > Reset options > Reset network settings.
- This will erase WiFi passwords, APNs, and custom network settings, but may resolve connectivity issues.
Common Instagram errors and how to fix them
1. Images, videos, or stories cannot be uploaded.
This failure is usually linked to:
- Network problems.
- Corrupted cache.
- Permissions denied for camera, storage, or microphone.
- Temporary account restrictions.
- Application update pending.
Review each of these sections and follow the steps detailed in the previous sections. For more information, visit improve the quality of Instagram stories.
2. I can't follow more people
There are Instagram limits for following accounts (7.500)If you reach this limit, you'll need to unfollow old users before you can follow new ones. To better understand the limits, see .
3. Stories, Reels, videos or photos in black
This problem is usually linked to:
- Connection interrupted or weak.
- Cache memory saturated.
- App errors or corrupted data.
Solutions:
- Clear the cache or reinstall the app.
- Check your connection and switch to another network type if possible.
- Update Instagram to the latest version.
4. I can't log in or I get "There was a problem with your request"
These alerts may be due to:
- Account blocking for security reasons.
- Incorrect login details.
- IP address problems (for example, after using VPNs, proxies, or public networks).
- Old or incompatible versions of the app.
For detailed solutions in these cases, check out Why Instagram keeps closing and how to fix it.
5. Instagram closes unexpectedly or crashes
El unexpected application closure (crash) may be caused by:
- Lack of RAM or storage.
- Incompatibility with the operating system version.
- Temporary app errors or corrupted files.
Solutions:
- Clear the app's cache and, if necessary, data.
- Update the app and the device's operating system.
- Close other background apps before using Instagram.
- Reinstall Instagram.
6. Instagram features missing or missing
Instagram typically releases new features gradually or on a restricted basis by country, device, or account type. If you don't have access to Stories, Reels, direct messages, or any other features:
- Make sure you are using the latest version of the app.
- Check that your operating system is compatible.
- Temporarily change your device's location (VPN) if the feature is country-dependent, but be aware that overusing VPNs can result in blocks.
Extension: Other specific causes and advanced solutions
The problem could be the operating system or the hardware.
If your phone is outdated, crashes frequently, is overheating, or has low memory, Instagram and other apps may malfunction. Always update your operating system; if your phone is very old and can't be updated, consider using Instagram from a web browser or consider upgrading.
Instagram restricts accounts due to community standards
An account can be restricted by:
- Mass follow/unfollow.
- Posting prohibited content (nudity, spam, copyright).
- Using third-party applications or automation bots.
- Being reported by other users.
To check your account status, please check . If you notice any restrictions, please also check Why can't I send photos?.
Restricted mode or insufficient permissions
If Instagram isn't displaying sensitive content or some features are disabled, check in Settings to make sure Restricted Mode is disabled. Also, make sure you grant the app permissions for the camera, microphone, storage, location, and notifications.
Eliminate other possible technical causes
- High device temperatures: If your phone gets too hot, all apps may run slowly. Let the device cool down before using it intensively.
- Conflicting system files or apps: Third-party apps can cause conflicts. Delete suspicious apps or apps you recently installed before the crash.
- VPN and proxies: Using private networks may block Instagram features or cause restrictions.
Extreme solutions: Hard reset or factory reset
If after trying all the steps above, Instagram is still not working and everything points to a deep software issue, you can proceed with a factory reset. This will erase all data on your phone, so make sure to back up your data before starting the process.
- On Android: Settings > System > Reset > Factory Reset.
- On iOS: Settings > General > Reset > Erase All Content and Settings.
How to contact Instagram in case of unsolvable problems
If after applying all possible solutions the error persists, you can contact Instagram from the app (Settings > Help > Report a problem), from the web, or through its Help Center. Please provide as much information as possible, including screenshots and a detailed description of the issue to expedite support.
Common mistakes and common messages on Instagram
- Error 429: "Too many requests." This typically occurs when you abuse automated functions, try to check too many links, or perform repetitive actions in a short period of time.
- “Sorry, there was a problem with your request”: IP blocking, incorrect data, or time restrictions.
- “Please wait a few minutes before trying again”: Limit on actions due to suspicious behavior or temporary restriction.
- Error uploading content: It could be due to unsupported formats, full storage, or unstable connection.
- Problems with notifications: Make sure your device is not muted and that Instagram has permission to send notifications.
Additional solutions for specific problems
1. I can't share stories or see other people's stories
- Check that the source account is not private (or that it follows you).
- Make sure the story is still active (it hasn't been 24 hours).
- Check that you are not blocked or muted by the other account.
- Check your connection and app version.
2. Problems with links or hashtags
- Don't use shortened links (bit.ly, etc.), as Instagram may block them.
- Don't use banned, irrelevant, or repetitive hashtags, as you may be shadowbanned.
- Vary the hashtags per post.
- Check the status of links and hashtags from the .
3. Notifications that don't arrive
- Check your phone permissions and notification settings in the app.
- Make sure your account is not muted.
- Check your battery saving settings – they may be limiting background operation.
4. Problems changing the profile picture
- Don't change the photo too many times in a short period of time.
- Check that the file complies with the permitted format and size.
- Update the app and check for a stable connection.
5. Instagram deletes or does not allow posts to be uploaded
- Check that the content does not violate community standards.
- If the app automatically deletes posts, it could be due to copyright issues or complaints.
- Update the app and operating system to correct any formatting errors.
Step-by-step guide to the most common problems
- Check that Instagram is not down with the recommended tools.
- Check your connection and switches between WiFi and mobile data.
- Update the app and operating system to the latest version available.
- Clear Instagram cache and data (on Android) or reinstall the app (on iOS).
- Free up storage space and remove unnecessary apps.
- Review and grant appropriate permissions from the system settings.
- Restart the mobile after each significant change.
- Try accessing from another device or account to rule out incidents with your terminal or user.
- Check the status of your account and review any restrictions or warnings.
- Contact Instagram support if all else fails.
If after trying all the steps above Instagram still isn't working, you can try:
- Restore your phone to factory settings after making a backup.
- Contact support from the official website with detailed descriptions and screenshots.
- Ask for help in specialized forums or online communities where other users share solutions for less common errors.
Don't forget that using third-party apps, automation bots, follower boosting services, VPNs, and proxies can cause blocks or restrictions on Instagram. Always use the official app from reliable sources.
A key tip: Always keep your app and operating system up to date, regularly review your account permissions and status, and regularly clean up cache and unnecessary files to enjoy a smooth Instagram experience.
