Glovo is one of the most popular and versatile home delivery platforms in Spain and much of the world. With millions of registered users, the app not only allows you to order food from your favorite restaurants, but you can also order products from supermarkets, pharmacies, and stores, and even send or receive packages and personal orders.
However, despite its ease of use and convenience, situations may arise where an order doesn't arrive as expected, there are delivery errors, or you simply need to resolve any questions about the service. In these scenarios, contact Glovo customer service It's essential to obtain a quick and effective solution. Although it may seem complicated to find the right channel, there are different ways and procedures depending on the type of need you have as a Glovo user, customer, delivery person, or even a commercial partner.
If you are looking for a complete and updated guide on how to contact Glovo, Here you will find all the alternatives, useful tips and detailed steps. to resolve any issues related to orders, complaints, issues with the app, subscriptions, and managing your account.
Why contact Glovo customer service?
There are numerous circumstances in which you need to contact the Glovo support:
- Problems with delivery: orders that do not arrive, delays, incomplete shipments or incorrect products.
- Payment issues: Incorrect charges, pending refunds, problems using payment methods or promotional coupons.
- Questions about using the app: account setup, access or recovery, changes to personal data.
- Questions about the Glovo Prime subscription or how to manage it.
- Requests related to data protection personal or account deletion.
- Request information as a delivery person or business partner.
Each case may have a recommended contact method to expedite the response and resolution. Glovo has enabled multiple channels: phone, web form, in-app chat, email, and social media, adapting to users' needs and emergencies.
How to contact Glovo: A comprehensive guide to all available methods
1. Customer service by phone
Glovo offers a phone number For those seeking immediate attention or urgent issues requiring a personal explanation and quick resolution. This channel is especially useful in cases of orders that don't arrive, serious product errors, or any complaints that can't wait.
Glovo customer service phone number in Spain: 932 26 66 51
- This number is a standard rate number – the call will be charged at the usual rate according to your operator.
- When calling, please have your order number, account information, and all relevant information about your incident ready to expedite the process.
- On certain occasions, you can also request a callback online if you don't want to wait in line.
La Telephone service is usually fast and personalized, although during peak hours and holidays waiting times may increase.
2. Official Glovo website: Support and contact form
La Glovo website is another common way to contact their customer service. It's useful if you don't have the app installed or prefer to manage incidents from a computer. From their help and contact section, you can initiate a process tailored to your question or complaint, which will be addressed by email or message on the platform itself.
Steps to request assistance from the web:
- Accede to the official Glovo website.
- At the bottom of the page, find the "Contact" or "Help" section.
- Select the option that best fits your issue: order-related or not, account issues, payment issues, privacy policy, etc.
- Fill out the form with your personal information (name, email address, order number) and a detailed explanation of the incident.
- Click "Send" and wait for a response, which usually arrives within 24-48 business hours.
This method is convenient for non-urgent cases, formal complaints, refund requests, complaints about poor service, and inquiries about personal data.
3. Contact through the Glovo app (Android and iOS)
La Glovo's own mobile app includes a comprehensive support and assistance center, the most recommended method for claims directly linked to recent or active orders.
- Open the app on your device and access your profile.
- Go to “Help” or “Assistance.”
- Choose between “related to an order” or “not related to an order.”
- For issues with previous orders, select the affected order and the cause (late delivery, wrong products, payment issues, missing products, etc.).
- Describe the problem in detail, attach evidence (photos, tickets) if relevant, and submit the request.
One of the biggest benefits of this channel is the possibility of opening a real-time chat with an agent, available 24 hours a day, XNUMX days a week. This speeds up the resolution of issues such as refunds, order modifications, or logistics problems. Glovo generally responds first with automated options, but if the situation requires it, it will refer you to a specialized agent.
Another notable feature is the instant support chat, designed for cases where the problem isn't resolved automatically. You can report your issue and a live agent will assist you and guide you step-by-step.
4. Email: Is it possible to contact Glovo by email?
In general, Glovo does not provide a public email address for general customer issuesHowever, there are some specific email addresses depending on the type of query:
- glovers@glovoapp.com: For delivery drivers and job contacts.
- toktok@glovoapp.com: An alternative for partner and user inquiries, although its primary use is not end-user support.
- gdpr@glovoapp.com: Exclusively for data protection issues and requests for access, rectification, or deletion of personal information.
If you have a formal complaint, you can try writing to these emails detailing your incident, order number, and contact information. However, the response is usually faster using the web form or the app chat.
5. Social networks: Facebook, Twitter (X) and Instagram
Glovo maintains an active presence on social media, which can serve as an alternative channel if you're looking for visibility for your complaint or a quick response to slightly less urgent matters. They usually respond to both direct messages and public comments, although They do not always resolve complex incidents hereby.
- Twitter/X: @Glovo_Es
- Facebook: glovoappES
- Instagram: @glovo_es
Recommendation: Leave your message clearly and respectfully, stating the problem and, if necessary, moving the conversation to a private message to provide your information and avoid public exposure.
This channel is useful for quick inquiries, minor issues, tracking the status of general problems (app crashes, global delays), or finding out if other users are experiencing the same error.
6. Help Center and Frequently Asked Questions (FAQ)
El Glovo Help Center and FAQs It compiles hundreds of answers to common questions about orders, payments, Glovo Prime functionality, account issues, payment methods, and much more. It's a good idea to review it before contacting an agent, as you'll often find the solution instantly.
You can access the Official FAQ from the web or the app, where the following topics are covered:
- Account management and recovery
- Information about Glovo Prime
- Orders and common delivery issues
- Refund and Return Policy
- Changes in personal data or payment methods
- How to cancel your subscription or delete your account
How to make claims, complaints, and request refunds on Glovo
One of the most common questions is request a refund, return, or compensation Due to incorrect products, incomplete orders, or orders that didn't arrive as agreed. Glovo acts as an intermediary between users and partner stores, so management depends on the type of incident:
- Product errors, missing items, or quality issues: You can file a claim through the app or the website, following the steps detailed in the help section. It's important to include the order number and attach supporting documents (photos, receipts).
- Payment Refund: If Glovo accepts your request, the refund will take between 5 and 15 days to reach your account, although this may depend on the bank's processing time.
- Undelivered orders: Contact us as soon as possible through the app chat so we can verify what happened and take appropriate action.
- Product returns (non-food): You should usually contact the establishment directly, with some exceptions (such as McDonald's orders placed through the Glovo app). Each store has its own policies.
Remember Communication with respect and clarity improves the speed and effectiveness of the response. Include all relevant information and verify that your contact information is correct.
What to do if the Glovo app isn't working properly?
Occasionally, technical issues may arise when using the app, such as crashes, login errors, inability to complete orders, or payment failures. Before contacting support, please follow these recommendations:
- Check that the app is updated to the latest version.
- Check your internet connection and restart your device.
- Clear the app's cache and data from your phone's settings.
- If the error persists, reinstall the app or access it via the web.
- Check social media or the internet to see if there is a general service outage.
If none of this solves the problem, contact technical support from the support chat, the website, or by presenting your case on social media.
Glovo Prime subscription and management
Glovo Prime is a subscription that gives access to unlimited free shipping at select locations and exclusive offers. If you have trouble signing up, canceling, or managing your subscription, you can do so from the Prime section of your user profile.
- To unsubscribe, go to the Prime menu and click "Cancel Subscription." You can do so at any time, and there's no commitment to stay.
- From this menu, you can also manage payment methods and view active benefits.
If you're experiencing issues with improper charges, subscription cancellation issues, or need personalized support, please use the in-app chat or web contact form.
Account management, personal data and privacy
Glovo allows you to modify personal information (email, phone number, address, payment method) from your profile in the app or on the website. If you change your number or lose access to your account, you can request assistance by following these steps:
- Access the help section.
- Choose “Not related to an order” – “Verify my identity” – select the appropriate option (number change, verification, etc.)
- If you experience verification issues or lose access, please request direct support via chat.
To delete your account and all your personal data, make the request from the policies section on the website/app or write to gdpr@glovoapp.comYou'll need to explain your case and provide information that will help identify the account you want to delete.
Contact Glovo as a delivery person or business partner
If you are a delivery man (glover) or business partner and you need support, the specific app for delivery drivers and the mail gloves@glovoapp.com These are the main means of contact. From the delivery app, you can manage:
- Reassignment of problematic orders
- Communication with the customer or the establishment
- Accidents and incidents during delivery
- Technical issues with the glover app
- Manage working conditions
Partners (associated businesses) have access to dedicated support and training portals, as well as priority contact for billing, incidents, and promotions. The careers and partner page is located at jobs.glovoapp.com.
Glovo and legal aspects: formal complaints and consumer organizations
If after exhausting all the above avenues your complaint has not been addressed or you have not been offered a satisfactory solution, you have the right to lodge a complaint with local consumer organizations. Remember that, as a user, you can file a formal complaint with the Municipal Consumer Information Office (OMIC) and General Directorate of Consumption of your autonomous community.
- Keep all emails, screenshots, and communications with Glovo as proof of the process.
- On the claim form, please specify the order number, the specific issue, and the support contact information.
In most cases, Glovo resolves issues before reaching this point, but it's important to know your rights as a consumer.
Helpful tips for getting a quick and effective response from Glovo
- Before contacting us, please check the help center – your question may already be answered.
- When sending a message, be clear, concise, and provide all relevant information from the start.
- Please be patient during peak hours or major promotions, as response times may increase.
- Use the app's chat for issues related to current orders; it's the most agile channel.
- Save screenshots or photos of errors, defective products, or tickets; they may be requested.
- In case of duplicate charges or refund issues, also check with your bank before continuing.
- Always maintain a polite and respectful tone to facilitate management.
Glovo offers its users a wide variety of support channels and tools, designed to adapt to every need and emergency. By using the appropriate channels and providing the necessary information, most complaints and questions are resolved satisfactorily and efficiently. Remember to always take advantage of the app's help channel for issues related to recent orders, and don't hesitate to consult the website, social media, or even consumer organizations if your situation requires it. With these options, you'll enjoy a safer and more comprehensive experience every time you use Glovo.