The State Public Employment Service (SEPE) has transformed its care model Following recent social and digital changes, moving from traditional face-to-face care to a more flexible modality, where online appointments They have become the primary tool for managing employment, benefits, and administrative procedures. Although physical centers are now open again throughout the country and in-person appointments are once again available, online management remains essential to save time and provide users with multiple self-management options.
Requesting an appointment with the SEPE is simple. thanks to the systems enabled on its electronic site. However, common questions arise about how to modify, cancel, or annul a requested appointment when you can't attend for personal reasons or due to a change in your schedule. If you find yourself in this situation and need to free up the time for someone else to use, It is important that you know how to cancel your appointment at the SEPE correctly. to avoid blockages and facilitate general management.
In this complete article we explain to you How to cancel your SEPE appointment step by step through the official website, and we'll clarify all the frequently asked questions about the process, the information you need, what to do if you don't receive confirmation, and the consequences of not attending or canceling.
Why might it be necessary to cancel an appointment at the SEPE?
The Prior appointments with the SEPE are mandatory for any in-person procedure at their offices, including:
- Application for unemployment benefits or subsidies.
- Submission of required documentation for files or procedures.
- Communications on temporary departure abroad while receiving aid.
- Procedures to cancel aid or modify personal data linked to the service.
Sometimes, after having booked the appointment, an unforeseen event arises or the procedure is simply no longer necessary. In these cases, It is essential to cancel the appointment as soon as possible so that it is immediately available to other users, thus facilitating efficiency and shift rotation in the SEPE offices.
What happens if I don't cancel the appointment and don't show up?
One of the most common questions is whether there is some type of sanction or penalty for not cancelling the appointment and not attending. There is no penalty or fine for being absent., but there may be drawbacks:
- Will not be able request a new appointment until the day after the date for which you had reserved the appointment.
- Your absence makes it difficult to organize offices and delays care for other people who could have used that appointment.
- You cannot transfer your appointment to another person, as reservations are identified by name and ID (DNI/NIE).
We recommend, out of responsibility and to facilitate the functioning of the SEPE, cancel your appointment as far in advance as possible as soon as you know you won't be able to attend.
Cancel your SEPE appointment online: step-by-step guide
The online method is the easiest and quickest way to cancel your appointment at the SEPE.. The procedure can be performed from any device (computer, mobile, tablet) and in any web browser.
Step-by-step instructions for canceling your SEPE appointment online:
- Access the official SEPE website from this direct link (always check that the address is sepe.gob.es to prevent fraud).
- Select the option “Start request / Cancel appointment”.
- Enter zip code of your residence, just as when you requested the original appointment.
- The system will display a message informing you that There is already an appointment assigned with your document. Click the option “Check, modify, and cancel your reservation”.
- A form will open where you must enter:
- DNI or NIE of the person holding the appointment.
- Appointment locator code (you received it by SMS or email when you booked).
- Name of the office selected for the appointment.
- Captcha verification to prove that you are a real person.
- Click on "Continue".
- Confirm the cancellation by double-clicking the “Cancel” button.
- When the system completes the process, a notice will appear confirming that the appointment has been successfully cancelled (the message is usually highlighted in green).
There is also a quick version You can cancel the process by directly accessing the cancellation link, where you only need to enter your ID/NIE, the appointment date, and the captcha. Both methods are equally secure and effective.
Don't forget to check at the end that you receive the cancellation confirmation SMS or email.. Save this to avoid confusion if you need to request a new appointment soon.
Documentation and data required to cancel the SEPE appointment
- DNI, NIE or passport of the person who requested the appointment.
- Locator code or appointment identification number (found in the confirmation SMS or email).
- Postal Code from the town where you live and where the appointment was booked.
- Name of the SEPE office selected
- Security Captcha (anti-bot verification text or images).
If you don't have the tracking number, try searching for it in your phone's messages or in the inbox of the associated email. The system won't allow you to continue the cancellation process without this information.
How to make a new appointment after canceling the previous one
Once your current appointment is cancelled, you can order a new one immediately for the day and time that best suits your needs. The system blocks the option to book more than one appointment at a time, so it's essential to cancel the previous one first if you have it active.
The procedure to reschedule your appointment is as follows:
- Access the SEPE headquarters to make an appointment.
- Enter the required information (DNI/NIE, postal code, type of procedure, etc.).
- Select the office, date and time available that suits you best.
- Confirm the reservation and save the locator number that you will receive in the SMS or email.
Always remember to save your appointment confirmation messages, as they will be useful for canceling or checking any information related to your appointment.
Can I cancel my SEPE appointment by phone?
Currently, cancellation of a SEPE appointment can only be done online.. Although the SEPE telephone number (912 273 720 or the corresponding provincial number) allows Make a new appointment or find out about procedures and requirements, is not enabled to manage cancellations.
It is advisable to ask for help from someone you trust if you are not familiar with the electronic headquarters.The process can be completed in just one or two minutes if you have the information on hand.
The SEPE usually sends notifications for both the reservation as for cancellation appointments, providing you with the guarantee that the process has been completed correctly. If you do not receive confirmation, check your online profile on the official website to check the status.
Frequently asked questions about cancelling your SEPE appointment
- What do I do if I can't cancel my appointment online? If you can't cancel your appointment online because the system gives an error or you don't have access to the pager, you'll have to wait until the appointment date has passed to make a new one. No one will be penalized for not showing up, but you won't be able to reschedule or reschedule early.
- Can I be penalized if I don't attend? No, the SEPE does not apply penalties if you do not attend the appointment or if you cannot cancel it, but you may hinder internal operations and delay your own procedures.
- Can I transfer my appointment to someone else? No. Appointments are assigned by name and linked to the DNI/NIE, so they cannot be transferred.
- Can someone else do the procedure for me? Yes, but only if you have one. written authorization and supporting documentation. You can download authorization forms from the SEPE website or create your own, indicating your information, that of your representative, and the procedure to be completed.
Tips for properly managing your appointments at the SEPE
To make your paperwork easier, follow these recommendations:
- Always keep the locator received by SMS/email after requesting the appointment, as you will need it to modify or cancel.
- Use only the official website of the SEPE (https://sepe.gob.es o https://sede.sepe.gob.es) to avoid risks of impersonation or fraud.
- If you're experiencing technical issues, try switching browsers, clearing your cache, or using a different device (mobile or computer).
- Ask family or friends for help with computing if you have difficulty with online processing.
- Don't book appointments if you don't need them: cancel your reservation as soon as possible to free up space and improve everyone's attention.
What types of procedures require an appointment at the SEPE?
An appointment is essential for the following procedures:
- Applications and renewals for benefits and subsidies due to unemployment.
- Submission of additional documentation (by in-person registration).
- Modification of personal data in ongoing files.
- In-person consultations on resolution of benefits, payments, claims, etc.
- Procedures related to the export/import of the right to the benefit (travel or moving abroad).
In many cases, the very The SEPE website offers online procedures without having to go to the office. Before making an appointment, check if you can complete your application digitally.
What's the difference between an appointment at the SEPE (Spanish State Employment Service) and at the regional employment office?
In each locality there are two types of employment offices: the offices of the SEPE (state management of benefits and subsidies) and the offices groupings (job demand management, courses, job boards, etc.). Don't confuse the quotesIf you need to register or renew your job as a job seeker, you must make an appointment at the regional office, not at the SEPE office, even if they share a physical building.
In case of error, if you have already booked a SEPE appointment but actually need the regional one, Cancel your SEPE appointment and start the correct procedure as soon as possible.
Remember that the SEPE also offers a free course catalog For job seekers. You can check the job offer and requirements on their official website.
La Cancelling appointments at the SEPE is a simple and risk-free process., but it requires always having the necessary identification information. Canceling your appointments in advance helps improve customer service and avoids blockages in the processing of future procedures.