Request a appointment at the SEPE (State Public Employment Service) is an essential step for those who need to complete procedures related to employment, unemployment benefits, subsidies, certificates, and other services offered by this organization. An appointment is required to receive in-person care, although the SEPE provides various ways to complete procedures and resolve questions, both online and by phone, thus streamlining service for millions of citizens.
Below you will discover How to make an appointment at the SEPE online, step by step., as well as by phone, alternatives without electronic identification, tips for avoiding common mistakes, key details on using the e-Office, and the importance of keeping your receipt. Additionally, recommendations on the pre-application form and valid ways to cancel or modify an appointment are included, providing comprehensive information that will help you complete any related procedures.
Options for requesting an appointment at the SEPE
The SEPE (Spanish Public Service of the Spanish Ministry of Public Works) has strengthened its appointment system to provide a more efficient and streamlined service. There are several methods to request an appointment:
- Online through the SEPE Electronic Office: This is the fastest and most recommended option to avoid unnecessary travel. It allows you to reserve a date and time, modify or cancel appointments, and automatically receive receipts.
- Phone call to official telephone numbers: Suitable for those who do not have internet access or prefer to manage their procedures by speaking to an automated assistant.
- Online pre-application form: An alternative for those without electronic identification. It allows you to initiate basic applications for benefits and subsidies. A SEPE manager will contact you later.
Always access the official SEPE link to ensure the security of your data and prevent fraud. The valid address is https://sede.sepe.gob.es/portalSede/procedimientos-y-servicios/personas/proteccion-por-desempleo/cita-previa.html.
Basic recommendations before requesting your appointment
The SEPE advises taking several points into account before starting any procedure:
- Check if you can complete your application online. with a digital certificate, electronic ID, or the Cl@ve system. This way, you'll avoid travel and be able to complete the process instantly.
- Prepare your documentation in advance: Please have your ID or NIE, personal details, email address, and a valid mobile phone number ready.
- If you do not have secure means of identification, use the pre-application formThis option streamlines processes such as applying for benefits or regular subsidies.
- Choose the reason for the procedure carefully when making an appointment, since each procedure has different times and requirements.
If you need information or general questions about your rights as a user, you can consult them before requesting an appointment by using the FAQ section on the SEPE website.
Request an appointment at the SEPE online, step by step.
- Access the Electronic Headquarters
Go directly to the portal. Avoid third-party sites and make sure you see the security lock in your browser bar. - Fill in the form
The system will request your Postal CodeThis information is essential because it will assign you the nearest employment office to your address. Enter all five digits correctly. - Select the procedure
You must select the type of procedure you need to complete. The most common procedures include: requesting or renewing benefits, subsidies, income tax returns, notification of changes in beneficiaries, general information, sanctions, among others. In many cases, the system also allows you to select a specific sub-procedure. - Enter your identification document
write your ID (8 digits and one letter) or NO (letter, 7 digits, and a control code). If your document number has fewer digits, add zeros to the left. This information is essential to continue the process.
Click "Continue". - Choose the office and appointment type
The system will display a list of available offices near your zip code. In some cities, you can choose between an in-person or phone appointment. Select the option that best suits you. Select the specific office and click "Continue."
You'll see the available days and times; choose the schedule that best suits your needs and confirm it. - Confirm and complete your personal information
Fill out the required fields: first name, last name, mobile phone number (adding the area code if applicable), email address, and, if you wish, add any comments or clarifications about your application.
Accept the privacy policy and complete the small captcha or security code to verify you're not a robot. Click "Finish." - Receive the confirmation SMS code
The SEPE will send you immediately an SMS with a verification code to your mobile phone. Enter the code in the box provided on the website to validate your appointment. If you don't enter the code within the required timeframe, your appointment may be canceled and you'll have to restart the process.
Click “Continue” and then “Finish.” - Download and keep your receipt
The website will provide you with a PDF receipt It will contain information about the day, time, office, and reason for your appointment. Save a digital copy, take a screenshot, and print the document if you consider it appropriate. This receipt will be required to access the office on the day of your appointment.
You'll also receive an additional text message with a tracking number so you can modify or cancel your appointment if necessary.
Telephone appointment management: an alternative for those who don't use the Internet
If you do not have Internet access or find it more convenient, you can Request an appointment at the SEPE by phone through automatic systems available 24 hours a day:
- Call the national number: 91 273 83 84 (or the new 91 926 79 70). This service is automated and operates at any time. Different phone numbers may be assigned depending on your autonomous community; you can check them on the official SEPE website.
- Follow the steps indicated in the recording: choose the reason for the appointment, enter your ID or NIE (National Identification Number), enter your postal code, and select the desired office. The system will provide you with available dates and times, as well as a pager once the process is complete.
- You will receive a Confirmation SMS with your appointment details, which you must keep to prove your attendance at the office.
If there are no available appointments, the system will prompt you to try again later or the next day.
Pre-application form: option without electronic identification
The SEPE has an alternative route for those who do not have a digital certificate, electronic DNI or Cl@ve. The pre-application form It allows any user to initiate applications related to benefits, subsidies, terminations, data and document modifications, without having to appear in person or identify themselves electronically.
- Fill in the basic information (name, surname, ID, bank account, phone number, and email).
- Select the correct procedure and sub-procedure. If you have any questions, consult the SEPE procedures guide.
- Submit your pre-application and wait for a response from a manager, who may contact you by phone or email to complete your information or manage your application directly.
- This option is especially useful for those who have difficulty getting an appointment or cannot travel.
Cancel or modify an appointment at the SEPE
If for any reason you cannot attend on the assigned day or need to change your appointment, the SEPE facilitates the process through its Electronic Office:
- Access the appointment portal with your pager (received by SMS) and your ID.
- You can cancel or change the date and time appointment in a matter of seconds. It's essential to make arrangements as soon as possible to free up space and help other users.
- If you don't cancel your appointment and miss it, you could miss your appointment and delay other important procedures.
What procedures can be carried out at the SEPE?
When making an appointment, it's important to know what types of procedures you can complete:
- Application for contributory benefits and unemployment benefits
- Renewal and resumption of benefits
- Annual income tax return
- Modifications to personal or banking data associated with the service
- Submission of documents required by the SEPE
- Consultation of files, resolutions and notifications
- Claims, allegations and administrative appeals
- General information on employment, training offers or professional guidance
Some offices may offer mixed services (in person or by phone), but it's always a good idea to check which procedures can be completed online before visiting, to save time and avoid unnecessary travel.
Tips to avoid missing your appointment and speed up the process
- Save the receipt to your phone or take a screenshot. You can show the text message you received or the printed PDF on the day of your appointment.
- Check your email inbox, including your spam folder, to verify that you have received the email from SEPE with the details and tracking number.
- Do not delete the confirmation text message. SEPE staff may request it upon receipt.
- Arrive on time on the day of your appointment and have all your documentation ready.
- If you need to submit documentation, bring physical and digital copies if possible.
- If you have questions about the necessary documents, consult the SEPE website or call before going to the office.
What to do if there are no appointments available?
Occasionally, SEPE offices may be overcrowded and unable to offer short-term appointments. If, when filling out the appointment form, no options appear for your postal code, you have these alternatives:
- Use the pre-application form, which allows you to register your intention to process the procedure and protects administrative deadlines even if the appointment is scheduled for a future date.
- Try to make an appointment at another office near your home, provided that changing the postal code is possible and territorial jurisdiction is maintained.
- Contact us by phone at various times of the day; sometimes slots are freed up due to cancellations.
- If your request is urgent (payment of benefits, suspension of payments, administrative notifications), go to the office, explain your situation, and present proof of your attempted appointment to avoid losing your rights.
Key points in managing SEPE appointments
- The date you request the appointment is the one that counts for legal purposes. to submit documents or applications. Even if your appointment is received days later, the procedure is considered submitted from the moment you request an appointment.
- Remember that attending your appointment without the required documentation may require you to reschedule, causing significant delays in processing your application.
Advantages of using telematic and digital media at the SEPE
Many procedures can be completed entirely online if you have a digital certificate, electronic ID, or Cl@ve. Among the main advantages:
- Access to simulators and automatic queries.
- Submission and follow-up of applications, allegations and appeals.
- Download certificates and notifications without waiting for an in-person appointment.
- Streamlined collections and reduced travel, saving time and resources.
Requesting an appointment with the SEPE (Spanish Employment Service) is simple if you follow the steps indicated and take advantage of all the options provided. Remember that you have both in-person and online options, and that the pre-application system protects your rights even if there are delays or overload. Preparing your documentation in advance, keeping proof of employment, and using official channels are key to streamlining the process and avoiding inconveniences. This way, you can access your benefits or resolve any employment-related issues as quickly and safely as possible.
