WhatsApp Web has experienced a global outage. This has affected thousands of users who use the service on computers. During the incident, the site loaded partially, and many users couldn't see their chats, remaining on the initial screen with the encryption warning, which prevented them from working normally with the browser version.
Problems began to become noticeable early afternoon in America and late at night in Spain, with a steady increase in reports on monitoring platforms. While the web version was virtually blocked for some users, the WhatsApp mobile app remained operational and allowed for alternative communication.
What's going wrong
The failure has focused on computer access: web.whatsapp.com was loading without showing chats and device pairing was not completed. In many cases, the user saw the logo and encryption message but was unable to send or receive messages from the browser.
In addition to the incomplete load, Intermittent errors were recorded when logging in and when trying to link the account to the desktop client. The behavior has been inconsistent depending on the region and operator, but with a common pattern: The problem impacted PC usage, not in the phone app.
- Between 78% and 84% of the reports pointed to the website or device linking.
- Around 10% –13% indicated connection failures with the server.
- Between 5% and 9% They referred to incidents when sending messages.
Chronology and extent of the fall
According to user reviews, The first problems were detected around 13:24 p.m.–14:00 p.m. (local time) in several Latin American countries., with successive peaks in Colombia, Mexico, Chile, and Ecuador. In Chile, for example, the alerts began around 15:39 p.m., and in Mexico, hundreds of notifications accumulated in less than an hour.
After 14:40 p.m. in Mexico, The reports reached almost a thousand and were concentrated in large cities such as Mexico City, Guadalajara, Tijuana, Monterrey, Mérida, León and Puebla. Meanwhile, in Spain, problems began to surface around 21 p.m. and They intensified between 22:00 p.m. and 23:00 p.m..
The affectation was transversal and It spread throughout Europe, America and Asia, according to heat maps from tracking platforms. Messages and memes about the inability to work from a browser proliferated on social media, a sign of the growing importance of the web version in work environments.
At the time of writing this information, Meta has not released an official explanation regarding the origin of the problem. There is no confirmation of causes or timeframes on the corporate profiles.
Service status and what you can do
Failure notifications began to decrease noticeably during the afternoon in America (around 16:00 p.m. in Mexico and shortly after in Ecuador and Chile), and In Spain, the service was restored around 23:30 p.m.The recovery was gradual, allowing some users to regain access sooner than others.
Throughout the incident, The mobile app on Android and iOS remained operational, making it easier for many to continue conversations from their phones. The interruption was limited to the web version and desktop connections, without directly affecting the mobile app.
If you are still experiencing problems, You can try some steps to fix the connection with the browser version:
- Check your connection and recharge web.whatsapp.com; if possible, try another network.
- Log out of WhatsApp Web and pair the device again from the app on your mobile.
- Discipline another browser, clear cache or open a window in private mode.
- Disable VPN or extensions that may interfere with traffic to WhatsApp servers.
- If you use the desktop client, restart it and make sure your phone has a stable connection.
Typically, in end-to-end encrypted services, Outages are usually related to infrastructure or routing, and are usually resolved without user intervention once access to the servers is restored.
