These are the best Help Desk apps for Android

The digital transformation of customer service and IT services in companies of all sizes has put Help Desk apps for Android in the spotlight. In an increasingly mobile and decentralized environment, efficient incident management, technical support, and omnichannel communication are key to improving productivity, accelerating problem resolution, and elevating the user experience. If you're wondering which is the best ticketing system or help desk app for managing requests from your Android phone, you've come to the most detailed and up-to-date guide.

In this article you will find the most complete comparative analysis on The best Help Desk apps for Android in 2025, from free options to robust solutions for large teams and businesses. We'll review their features, strengths and limitations, pricing, reviews, and unique advantages. You'll also learn what criteria to consider before choosing the most appropriate solution for your business, and how to take advantage of support tools from any Android phone or tablet, whether you manage a small business or lead an IT team in a multinational company.

Why are Help Desk apps essential on Android today?

The rise of remote work, business mobility, and the immediacy demanded by customers have made the Android device a key element of technical support management. Having access to help desk software from your mobile device means you can resolve tickets, respond to users, monitor incidents, analyze metrics, and collaborate in real time, even when you're not in the office. This translates into happier customers, less stressed employees, and more responsive and professional customer service.

The best help desk apps for Android allow you to:

• Manage tickets and support or customer service requests from anywhere.
• Check the history of incidents and clients without depending on a computer.
• Collaborate with other agents in real time, share information and speed up resolution.
• Automate tasks, leverage AI to respond faster, and monitor team performance..
• Receive instant notifications of new incidents or changes to tickets.

The mobility and responsiveness that a help desk app on Android provides is essential for any customer-facing business today, from startups to large IT corporations, including retail, service, and internal support teams.

How to choose the best help desk software for Android?

The variety of help desk solutions available can be overwhelming: from free systems for small teams to advanced platforms for large companies. Therefore, before deciding, it's a good idea to analyze a series of key factors to ensure the tool fits your business's real needs:

• Efficient ticket management: that allows you to receive, categorize, prioritize, assign and resolve incidents easily and quickly.
• Omni Channel: Integration with email, social media, chat, web forms, phone, and messaging apps.
• Automation and intelligent workflows: To reduce repetitive tasks, apply rules, macros and automatic notifications.
• mobile compatibility: A functional and responsive native Android app, with access to all important features from your mobile.
• Knowledge base and self-service: repository of FAQs, tutorials, and auto-responses to reduce the volume of repetitive tickets.
• Reports and advanced analytics: Custom dashboards and reports that allow you to monitor performance, satisfaction, and SLAs.
• Integrations with other systems: CRM, collaboration tools, messaging, inventory, etc.
• Scalability and flexibility: that the solution adapts to the growth, structure and sector of your company.
• Pricing and Support: From completely free apps to pay-per-user models or business plans, with quality technical support.

With these criteria in mind, we're going to break down the top options and the most highly rated help desk apps for Android based on an exhaustive analysis of all the most relevant specialized and comparative sources in the sector in 2025.

Global comparison of the best help desk apps and ticketing systems for Android in 2025

Below is a summary table of the most reputable and effective help desk solutions and ticket systems in the Android ecosystem, analyzed in detail. We include ratings, availability of a free version, strengths, and areas of expertise.

Software	Capterra Rating	Android App	Start Free trial	Strengths
liveAgent	4.7	Yes	Yes	Multichannel, automation, integrations, scalability
freshdesk	4.5	Yes	Yes	Simple interface, collaboration, advanced mobile app
Zendesk	4.4	Yes	No, just test	AI, omnichannel, workflows, reporting
Zoho Office	4.5	Yes	Yes	Automation, AI, integration with Zoho apps
Jira Service Management	4.5	Yes	Yes	Customizable flows, integrations, ITSM
Help Scout	4.6	Yes	No, just test	Shared tray, automation, customer orientation
Hub Spot Service Hub	4.5	Yes	Yes	Integrated CRM, automation, analytics
Spiceworks	4.4	Yes	Yes	IT focus, free, asset management
SysAid	4.5	Yes	No	ITSM, automation, advanced asset management
Winter	4.6	Yes	No, just test	Gmail integration, automated workflows
ProProfs Help Desk	4.8	Yes	Yes	Shared tray, knowledge base
HappyFox	4.5	Yes	No, just test	Automation, scalability, intuitive use

In all of them, you'll find native apps available on Google Play that will allow you to manage the help desk conveniently from any Android device.

LiveAgent: Multi-channel support and scalability on Android

LiveAgent has established itself as one of the most versatile and powerful help desk systems, especially for its ability to integrate email, live chat, phone, web forms, and social media support into a single platform. Its Android app maintains essential features: ticket access, inboxes, internal communication, customer history, knowledge base, and incident assignment.

Key features of LiveAgent on Android:

• Advanced ticket management with assignment, labels, transfers and internal notes.
• Multi-channel support: email, chat, phone, Facebook, Instagram, Twitter and more.
• Mobile applications (Android and iOS) fully functional so you don't miss a thing outside the office.
• Automation: rules by time, events, states and mass actions.
• Internal and external knowledge base for self-service.
• Integration with more than 220 applications and services, from CRM to VoIP or e-commerce platforms.
• Customizable dashboards and real-time analytics.

Advantages of LiveAgent: Simple and fast interface, multiple unified support channels, scalable modules as your business grows, excellent mobile integration, easy workflow customization, and perfect for teams of all sizes.
LimitationsSome advanced features require paid plans. Certain deep customization and automation options are reserved for higher tiers.
Price: Free version with limited features, plans from $15/agent/month to $69/agent/month for the Enterprise version.

LiveAgent is perfect for small businesses looking to get started without a cost, but also for SMEs and large companies that require a complete mobile help desk.

Freshdesk: Intuitive interface and advanced mobile support

Freshdesk, part of the Freshworks suite, stands out for its easy-to-use interface and strong focus on the mobile experience. The Freshdesk app for Android lets you manage tickets, collaborate with teams, receive notifications, and access the knowledge base wherever you are.

The best of Freshdesk for Android:

• Managing tickets and requests from your mobile phone with quick actions and push notifications.
• Real-time collaboration between agents, assignments and internal notes.
• Multi-channel support: integration with email, chat, social networks, telephone and WhatsApp.
• Customizable automation from your mobile: rules, scenarios, alerts and automatic responses.
• Self-service portal and knowledge base accessible in the Android app.
• Basic analysis and reporting to monitor satisfaction and performance from within the app.

Advantages: Very intuitive app, offline access to recent tasks, instant notifications, and easy customization.
DisadvantagesSome advanced features are only available in the web version or higher plans. The app may slow down due to high ticket volume.
Prices: Free plan for teams of up to 10 agents, paid plans from €15 to €79 per agent/month.

Ideal for support teams that value user experience, mobility, and quick setup.

Zendesk: omnichannel, AI, and cutting-edge automation

Zendesk, along with Freshdesk, is one of the world's leaders in help desk and technical support. Its Android app is one of the most advanced, perfect for demanding customer service departments looking for automation, omnichannel, and advanced analytics in the palm of their hand.

Zendesk's strengths on Android:

• Real-time ticket management and tracking with access to all customer information.
• AI integrated into the agent workspace, suggesting responses, macros, and summaries even on mobile.
• Intelligent routing, AI chatbots, and omnichannel ticketing: emails, chat, WhatsApp, Slack, MS Teams, voice and social networks.
• Real-time analytics and metrics from the mobile app.
• Over 1500 no-code integrations via Zendesk Marketplace, accessible from mobile.

Advantages: Superior automation capabilities, true omnichannel support, compliance with the highest security and privacy standards, integration with enterprise apps, and a first-class mobile tool.
Limitations: It does not have a free version (only trials), and requires an initial learning curve.
Pricing: from $19 per user/month. 14-day free trial.

Recommended for companies in any sector that need a complete and advanced suite to manage support from any Android device.

Zoho Desk: Automation, AI, and Flexibility for Android

Zoho Desk is Zoho's offering for ticket management and help desk, and stands out for its ecosystem of business apps, integration with other Zoho tools, and an outstanding Android app for both internal and external support.

Its differentiating points:

• Centralized ticket management in the Android app, with advanced filters and automatic assignment.
• AI Automation for suggestions, sentiment analysis and response assistant.
• Notifications in real time and customizable work modes.
• Multi-channel support, self-service portal and knowledge base in the mobile app.
• Native integration with CRM, projects, and other Zoho apps.

Advantages: Scalability, affordable free and paid versions, seamless integration with the Zoho ecosystem, and a comprehensive mobile app.
Limitations: The learning curve due to the number of functions.
Pricing: There's a free version, and plans range from €14/month/agent to €40/month/agent. 15-day free trial.

It's the preferred choice for teams with automation, integration, and multi-channel support needs, especially if you already use Zoho CRM or other Zoho apps.

Jira Service Management: Agile and Mobile ITSM Management

Jira Service Management (formerly Jira Service Desk) is Atlassian's approach to IT service management, technical support, and collaborative help desk, with a highly rated Android app.

Key features of Jira for Android:

• Management of tickets, incidents and IT requests with fully customizable workflows from your mobile.
• Automation, allocation, and rapid responses in the Android app.
• Powerful analytics and configurable dashboards.
• Integration with Confluence (knowledge base), Bitbucket, Slack, and more.
• Optimized interface for internal IT, HR, legal, or customer support teams.

Advantages: Free plan for small teams, maximum customization, ideal for internal and external technical support.
Limitations: Greater complexity for users without ITSM software experience.
Prices: Free for up to 3 agents, paid plans starting at $8.15/agent/month.

The preferred solution for tech companies, IT departments, and technology startups that demand complete control and flexibility in support management.

Help Scout: Shared inbox, collaboration, and clarity from mobile

Help Scout is a very popular help desk software for startups, SMEs, and digital customer-focused companies, thanks to its shared-inbox approach and simple collaboration tools. The Android app offers all the essential features for customer service from anywhere.

Features on Android:

• Multi-channel support shared tray (email, live chat, knowledge base).
• Advanced collaboration with notes, mentions and collision detection (prevents duplicate responses).
• Automation and predefined responses from mobile for frequently asked questions.
• Access history, customer data, and performance metrics from Android.

Advantages: Very easy to use, integrated with messaging apps, ideal for teams that value agility and clarity in communication.
Limitations: No free version, some advanced features are web-only.
Prices: From $20 per user/month. 15-day free trial.

Perfect for young companies or growing projects that want to maximize mobile productivity without sacrificing quality of service.

HubSpot Service Hub: Help Desk and CRM Integrated on Android

HubSpot Service Hub excels at bringing the power of CRM and sales/communications intelligence to technical support, all integrated into a flexible and connected Android mobile app.

Its advantages:

• Unified ticketing and shared inbox system in the mobile app.
• Full integration with HubSpot CRM: customer information, history and automation.
• Live chat, knowledge base, and task automation from Android.
• Customer satisfaction metrics and analytics dashboards in the app.

Advantages: Free version with basic features, modern app, seamless integration with HubSpot marketing and sales.
Limitations: Learning curve for advanced functions and limits in the basic version.
Prices: Free (limited), Starter plan €18/user/month, Professional €450/month, Enterprise €1200/month.

Ideal for companies focused on total customer lifecycle management and for support teams already using the HubSpot ecosystem.

Spiceworks: Free help desk and pure IT focus on Android

Spiceworks is the leading help desk for small and medium-sized IT departments, offering a free Android app, IT asset management, and a technical community.

Key benefits of Spiceworks:

• 100% free ticketing and incident management system.
• Asset management and IT device monitoring from the mobile app.
• Knowledge base, dashboards, and reporting directly on Android.
• Lightweight and fast app, ideal for internal support and distributed teams.

Advantages: Zero cost, simple interface, active support community.
Limitations: Less customizable than other premium alternatives, advanced features dependent on community.
Prices: 100% free.

Recommended for IT-oriented SMEs looking for a free and reliable Android app to get started with incident management and internal support.

SysAid: Automated ITSM and Advanced Management on Android

SysAid is positioned as a leading IT service management (ITSM) solution for medium-sized and large companies, with a competitive Android app.

Highlights:

• Complete control of tickets, assets, and requests from the mobile app.
• Advanced automation and analytics dashboards from Android.
• Self-service portal and service level agreement (SLA) management.
• Integration with Active Directory, CMDB and other IT management tools.

Advantages: Highly comprehensive in ITSM, deep integration with enterprise systems, notifications, and advanced dashboards for large teams.
Limitations: No free version available, requires expert configuration.
Prices: Consult with the SysAid sales team; free trial available.

Especially suitable for organizations seeking a comprehensive help desk solution focused on complex IT management.

Winter: Gmail support, automation, and mobility

Hiver turns Gmail into a help desk system without leaving your inbox, and its Android app is designed for teams already working with G Suite who want collaboration, automation, and reporting without changing environments.

Winter Differentials:

• Manage tickets, assignments, and tracking from Gmail and the Android app.
• Automated workflows, collision detection, and native analytics.
• Integration with Slack, Trello, and Google Workspace for seamless collaboration from mobile.
• Instant push notifications and offline access.

Advantages: Full integration with Gmail, zero-learning-curve automation, and complete mobility.
Limitations: Only useful for Gmail/Google Workspace users, no live chat available.
Prices: From $15 per user/month. 7-day free trial.

Perfect for modern teams and businesses that are already 100% in the Google Workspace ecosystem.

ProProfs Help Desk: Shared login and knowledge base on your mobile

ProProfs Help Desk focuses on simplicity, ease of use, and collaboration through a shared inbox and knowledge base managed from the Android app.

Featured advantages:

• Shared inbox and automatic ticket management on mobile.
• Integrated knowledge base to reduce repetitive tickets.
• Reports and analysis from the Android application itself.
• Integration with other productivity apps and native help for remote teams.

Advantages: Low learning curve, true mobile collaboration, free option.
Limitations: The mobile version is less complete than the web version, the interface could be improved.
Prices: Free plan available, paid version starts at $20 per user/month.

Recommended for teams that value simple management and collaborative features from mobile devices.

HappyFox: Advanced Automation and Reporting for Android

HappyFox is known for its powerful automation engine, clean interface, and functional Android app for modern multi-channel support management.

Main Features:

• Ticket management, collaboration, and advanced analytics from the mobile app.
• Automation of workflows, rules, and custom forms in mobility.
• Integration with Slack, Teams, Salesforce, and other enterprise platforms.
• Collision detection and shared tray for distributed teams.

Advantages: Powerful automation, integration, and reporting, clean interface.
Limitations: No free version, mobile app needs improvement in some functions.
Prices: Starting at $29 per user/month. 14-day free trial.

Perfect for businesses looking to save time with automation rules and optimize team efficiency from any Android device.

Key features and modules that shouldn't be missing from your Help Desk app for Android

Beyond the differences between platforms and prices, There are a number of essential features that any good mobile help desk software should incorporate.These are the ones that make the difference in productivity and quality of care:

• Real-time ticket and request management: Create, reassign, prioritize, merge, resolve, and close issues from your mobile.
• Multi-channel support: emails, calls, chat, social networks, WhatsApp, SMS, web forms, Messenger.
• Knowledge base and self-service: Articles, FAQs, and tutorials accessible from Android.
• Automation and macros: automatic responses, smart rules, templates and scheduled actions.
• Alerts and push notifications: so you don't miss any relevant updates wherever you are.
• Internal collaboration and private notes: Agent chat, task assignment, ticket mentions and comments.
• SLA Management: agree on service levels, monitor them, and receive expiration alerts.
• Metrics and reporting dashboard: tracking performance, satisfaction, response and resolution times.
• Integration with other apps and platforms: CRM, inventory, active directory, monitoring tools, etc.
• Offline access and automatic synchronization: to work even without mobile coverage or WiFi.

The absence of these features in an Android Help Desk app should be a red flag to avoid, especially if your support team is mobile and multitasking.

Real advantages and benefits of using Help Desk apps on Android

Managing your help desk on Android offers real, tangible benefits that directly impact your company's productivity, customer satisfaction, and brand image. Here's a summary of the main benefits:

• 24/7 attention and mobility: Resolve incidents and respond to customers from anywhere, without relying on a fixed computer.
• Agility and speed of response: Immediate access to tickets and alerts in real time, promoting faster resolution.
• Team productivity: Easy coordination and collaboration between agents, even if they are in different locations.
• Total control and visibility: Instant analysis of KPIs, SLAs, resolution time, and customer satisfaction in the app.
• Reduction of errors and duplications: thanks to automation, macros and collision detection on mobile devices.
• Improved customer experience: Fast, personalized responses and automatic tracking of the status of your requests.
• Scalability and cost savingsMany services offer free versions and tailored paid plans, saving on infrastructure.
• Fully adaptable to all types of businesses and sectors: from SMEs to large companies, services, retail, e-commerce, education or healthcare.

In an environment where immediacy and quality of service are key, having the help desk at your fingertips on Android makes a competitive difference.

Do I need a free or paid system? When should I scale?

Most Android help desk apps and platforms offer some form of free version or plan, especially for small teams or testing phases. However, almost all eventually incorporate pay-per-user or premium feature models, which are necessary to scale and access integrations, advanced reporting, or automation.

When should you consider switching from a free solution to a paid system?

• When you exceed the limit of manageable agents or tickets on the free plan.
• If you need integrations with CRM, Slack, VoIP, inventory or other platforms.
• Whenever your support team starts working remotely or from mobile on regular basis.
• If you need to automate processes, notify via multi-channel and control demanding SLAs.
• To comply with privacy, data security, or advanced user management regulations.
• When you add more departments (IT, HR, sales, technical support, general customer service…).

Although the barrier to entry is often low, payment solutions really make a difference when the volume, complexity, or integration needs of your business grow or change.

Personalized recommendations based on the size and type of company

Not every company or team needs the same app or the same level of mobile help desk. Here are some tailored suggestions:

• Micro-enterprises or self-employed workers: LiveAgent, Freshdesk, Zoho Desk, ProProfs or Spiceworks (all with Android apps and a free plan that's enough to get started).
• Growing SMEs: LiveAgent, Freshdesk, Zoho Desk, Jira Service Management (bet on apps with flow customization, automation, and true multi-channel support on mobile).
• IT or technical equipment: Spiceworks, SysAid, Jira Service Management (focused on internal management, assets and mobile ITSM scalability).
• Companies with commercial attention, sales or retail: Zendesk, HubSpot, Hiver, Help Scout (for full integration with CRM and marketing from Android).
• Large companies and corporations: SysAid, Zendesk, Jira, Zoho Desk Enterprise, HappyFox (advanced automation, reporting and high-level mobile security).

Each company must analyze ticket flow, support type (internal or external), mobility needs, and budget to choose the most effective mobile help desk solution.

Keys to a successful implementation of Help Desk apps on Android

Implementing or migrating to a mobile ticketing and support system requires a few steps to ensure full adoption and ensure productivity is not compromised. Here are the key points:

• Clearly define ticket and permission flows: Determines how tickets will be created, assigned, resolved, and filed in the mobile app.
• Train your team on the Android app: teaches core features and basic automations, and establishes good collaborative practices.
• Customize templates, autoresponders, and macros from day one.
• Integrate the tools you already use (CRM, email, Slack, etc.) to avoid duplication of tasks and improve adoption.
• Set up mobile-friendly metrics and dashboards (SLA, CSAT, resolution times, etc.).
• Track customer satisfaction from the app and adjusts processes based on feedback.
• Update and review the knowledge base often so that the mobile support is truly autonomous and efficient.

Good change management ensures a leap in customer service quality from day one, regardless of the company's size.

Challenges, common mistakes, and how to avoid them in mobile support management

While Help Desk apps for Android make remote work and customer service easier, there are common implementation errors that can hinder performance:

• Choosing apps that are too complex for the team size, with too many functions that will not be used and make learning difficult.
• Neglecting to adapt your knowledge base and auto-responders to mobile, making it difficult for remote agents to be self-sufficient.
• Do not set custom alerts or push notifications, losing visibility into critical or escalated tickets.
• Leave the email integration unconfigured, WhatsApp or web chat, preventing real omnichannel care.
• Skipping basic training and defining clear ticket flows from mobile.
• Bypass security and permission management on mobile devices, with the consequent risk of unauthorized access to sensitive information.

The key is to start simple, customize flows well, offer practical training, and review mobile usage metrics periodically.

The role of artificial intelligence and automation in the mobile help desk

The integration of AI and intelligent automation has become a key factor in the best Help Desk apps, including those for Android. This allows for:

• Automatically respond to frequently asked questions and filter repetitive tickets.
• Analyze customer sentiment and prioritize critical incidents in real time.
• Suggest answers, macros, and knowledge articles to agents from your mobile device.
• Intelligently route tickets to the most appropriate agent or department.
• Automatically escalate incidents based on rules, SLAs, and workloads.
• Generate automatic reports and customized alerts depending on urgency and impact.

AI doesn't replace the human touch, but it does turn mobile agents into super-professionals capable of handling more tickets, better, and in less time.

Common and essential integrations in Android Help Desk

One of the greatest strengths of modern help desk apps is their ability to integrate with other business tools, increasing their effectiveness beyond what a single platform allows.

• CRM (HubSpot, Salesforce, Zoho, Zendesk Sell…): Direct access to customer history from the mobile app.
• Project managers (Trello, Jira, Asana, Monday…): Convert tickets into tasks and track them from your mobile.
• Messaging tools (Slack, Teams, WhatsApp…): Fluid communication between agents, integration with alerts and chats.
• E-commerce platforms (Shopify, Magento, WooCommerce…): customer service and orders from the app.
• System monitoring (Nagios, SolarWinds, etc.): Automatic alerts and ticket generation from your mobile.
• Web forms and chatbots: direct integration with the knowledge base and the central system.

Before you decide, make sure the Android app you choose integrates easily with your critical tools, preferably without using code.

Frequently Asked Questions about Help Desk for Android

Can I manage all my support from Android? Yes, as long as the app you choose is comprehensive enough. From ticket management to reporting and internal communication, the best apps include all the necessary tools.

Are there 100% free Help Desk apps for Android? Yes: LiveAgent, Freshdesk, Zoho Desk, Spiceworks, and HubSpot Service Hub all offer functional free versions. They often impose limits on agents, integrations, or automation, which are exceeded with the paid plans.

Are mobile apps as powerful as the web or desktop versions? They've evolved a lot: today, Android apps include most critical features, but certain advanced aspects of automation, reporting, and configuration are still more developed in the web interface. Mobile apps are designed for daily management, urgent care, and mobility, not for initial mass configuration.

Can entire processes be automated from a mobile device? Yes, many apps allow you to create and edit rules, apply macros, and customize notifications from within Android.

Is it safe to manage sensitive data from a mobile help desk app? As long as you use a reputable solution with multi-factor authentication, encryption, and well-managed permissions, it's just as secure as working from your desktop.

Future trends: towards the ubiquitous mobile help desk

In the near future, Android help desk apps will increasingly integrate generative AI, predictive automation, and personalized, up-to-the-minute reporting. Additionally:

• Omnichannel will be the norm, with native integration of all social platforms and direct channels..
• AI-enhanced internal virtual assistants and self-service bots will become more widespread. that will automatically differentiate real tickets from informational queries.
• The agent experience will be hyper-personalizable and mobile, eliminating any friction between desktop, web, and mobile app..
• Predictive reporting and advanced analytics will be available in real time from mobile devices..
• Voice, video, and augmented reality support will begin to be available directly in Android apps., allowing for richer and more personal customer service.

These innovations will further adapt technical support and customer service to the pace of the connected and mobile world, enabling every business, no matter how small, to offer a premium and responsive user experience regardless of where their employees or customers are.

Help Desk apps for Android have evolved into true business control centers in the palm of your hand. It's now easier than ever for businesses and teams of any size to offer agile, professional, and ubiquitous support that meets the expectations of increasingly connected customers. Whether you're looking for free and efficient ticket management or advanced automation, seamless integration, and high-level reporting, the portfolio of solutions available in 2025 will help you find the ideal system. The key is to choose wisely, train your team, and prioritize mobility as the centerpiece of modern customer service.