- Ability to search for and buy plane tickets directly from the chat.
- Reservation management, online check-in and multilingual support in Spanish and English.
- Integration of banknotes with mobile digital wallets.
- Service available through the telephone number 911 401 501.
The way we organize our air travel is changing to make our lives easier. In this regard, the airline Air Europa has launched a customer service and sales system via WhatsApp which allows travelers to carry out most of their procedures without having to enter the official website or use the company's own app.
This tool, which has been operational since last April, comes as part of a strategy to streamline communication with the passengerIn this way, the aim is to make the trip planning process much smoother and more natural, integrating it into an application that most of us already have open all day.
How to use the new messaging service
To start using it, nothing complicated is needed; simply add the contacts to your contacts. number 911 401 501 and write a message. The system is ready to offer assistance in both Spanish and Englishadapting to the needs of travelers of different nationalities.
Once the chat starts, the user has several options for navigating. They can navigate through Interactive menus organized by topicWrite open-ended questions in free text, or, if the problem is more complex, request the intervention of a human advisor to resolve the issue.
Search and buy tickets from your mobile phone
One of the most outstanding features is that you can now find flights and pay for tickets directly within the conversation. Upon completion of the process, the airline sends the booking document directly to the chat thread, allowing the customer to view it. store in the digital wallet or wallet from your smartphone, thus avoiding having to print papers.
However, there are some things that still can't be done this way. For now, the service It does not allow the redemption of SUMA MilesApply discount codes or purchase specific seats on those routes that have multiple connections.
Additional procedures and online check-in
In addition to sales, the channel is very useful for those who already have a trip planned. Users can Review the details of your itinerary, check who the included passengers are or read the conditions of the fare you have booked without complications.
Other common tasks that can already be completed here are Check in onlineThis includes paying any outstanding balance or adding extra services to your ticket. All of this is part of our excellence plan. Air Europa ON, aimed at modernizing the customer experience both on the ground and during the flight.
The company has made it clear that this channel is not a closed product, but rather that It will add new features. Gradually, so that the operation becomes increasingly complete and efficient for all users.
In short, the Spanish airline has integrated flight purchase, reservation management, and check-in into the WhatsApp number 911 401 501Offering bilingual support and digital ticket storage, although some options such as discounts or a loyalty program are still pending.
