Friday, October 17, 2025, 16:14 PM The City Council of Las Palmas de Gran Canaria has activated a official WhatsApp channel linked to 010 in order to bring municipal information directly, quickly, and easily to anyone interested. Access is via this link.
According to the Councillor for the Presidency, Finance, Modernisation and Human Resources, Francisco Hernández SpĂnola, this action is part of the City Council modernization strategy To move toward a more transparent, accessible, and useful administration, making it easier for citizens to manage procedures without unnecessary travel through trusted digital channels.
What information will be disseminated
The channel will send weekly content with notices and practical guides on key municipal services: tax deadline reminders, updates on the Virtual Tax Office, appointment and walk-in options, and other everyday procedures.
- How request an appointment and Schedules and service points by district.
- Access to electronic kiosks and alternatives for processing online independently.
- Procedures for registration certificates or residence.
- Information about free collection of household waste and request for service.
- Use of municipal applications “LPGC, your city” and “LPA Beach”.
- Links to Transparency Portal and suggestion and complaint box.
- Accesses for the validation of digital certificates and notices about pest control in public spaces.
Multi-channel network and 010 schedules
This initiative reinforces the multi-channel service network of the City Council, which includes the 010 telephone number (also 928 446 000), the electronic headquarters, mobile applications and face-to-face assistance in the districts.
010 provides service to Monday to Friday from 8:00 p.m. to 20:00 p.m. and Saturdays from 8:00 a.m. to 14:00 p.m. and from 15:00 p.m. to 19:00 p.m.Through this line it is possible to make an appointment, obtain information about procedures at the electronic headquarters, request the free collection of belongings, obtain payment letters or consult the documentation required for each transaction.
Outside of these hours, the service has answering machine to record calls and answer them later, so that continuity in citizen service can be maintained.
Inclusive and accessible care
The City Council maintains a inclusive channel for people with hearing disabilities, with support via video call in sign language. This resource can be requested via email. videoaudio010@laspalmasgc.es, agreeing on a day and time for assistance.
During the video call it is offered information and support in sign language to carry out municipal procedures, which facilitates effective and equal access to public services.
How to follow the official channel
To start receiving notifications, simply access the official WhatsApp channel of 010 and subscribe. This is a broadcast channel that sends updated municipal information directly to your mobile phone, without the need to manage chats or groups.
With this launch, the City Council takes a further step in its commitment to a direct and useful communication with citizens: a WhatsApp with weekly notifications, procedures, and key links, complemented by the 010 service, its schedules, and an inclusive service that guarantees attention even to those who need sign language.